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Date : 2001-08-10

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Loyalty Rules How Leaders Build Lasting Relationships ~ Loyalty Rules his followup to 1996s The Loyalty Effect shows how practices that built such relationships in organizations like HarleyDavidson Enterprise RentaCar Cisco Systems and the Marine Corps help improve the atmosphere for all concerned and aid in producing better bottomline results

Loyalty Rules Bain Company ~ Unless leaders have built relationships based on loyalty—loyalty to something more fundamental than today’s earnings or stock price—then nothing will keep partners from jumping ship the instant a better opportunity comes along

Loyalty Rules How Todays Leaders Build Lasting Relationship ~ In Loyalty Rules he moves from theory to practice using vivid stories from many of todays most successful companies to illustrate how superior leaders create networks of mutually beneficial trustinspiring partnerships between customers employees suppliers and investors

Loyalty Rules How Todays Leaders Build Lasting Relationships ~ How Todays Leaders Build Lasting RelationshipsThis complete summary of the ideas from Frederick Reichhelds book Loyalty Rules shows how there is a direct relationship between loyalty and profitability

Loyalty Rules How Todays Leaders Build Lasting Relationships ~ Reichhelds research demonstrates that effective leaders build relationships upon six bedrock principles of loyalty Play to winwin profiting at the expense of partners is a short cut to a dead end Be picky membership is a privilege Keep it simple complexity is the enemy of speed and flexibility Reward the right results worthy partners deserve worthy goals Listen hard and talk straight longterm relationships require honest twoway communication and learning and Preach what you

Loyalty Rules How Todays Leaders Build Lasting ~ To build loyalty you must first be loyal to others by helping them build relationships on the right principles Then your leadership actions must reinforce and embody principles Loyalty Leadership Putting Principles into Practice Enterprise RentACar says competitors business is cars and ours is people

Loyalty Rules How Todays Leaders Build Lasting ~ Loyalty Rules How Todays Leaders Build Lasting Relationships Building Loyalty The Acid Test of Leadership Fewer than half of todays employees believe that their companies deserve their loyalty Webempowered customers now defect more easily and more quickly than ever

Loyalty Rules How Todays Leaders Build Lasting ~ Reichheld writes that loyalty is even more important in an era when winwin relationships are needed to hold together companies that are spending fortunes to acquire the right customers and employees

Loyalty rules how todays leaders build lasting ~ Loyalty Leadership Putting Principles into Practice Play to WinWin Profiting at Your Partners Expense Is a Shortcut to a Dead End Be Picky Membership Is a Privilege Keep It Simple Complexity Is the Enemy of Speed and Flexibility Reward the Right Results Worthy Partners Deserve Worthy Goals Listen Hard Talk Straight LongTerm Relationships Require Honest TwoWay Communication and Learning Preach What You Practice Actions Often Speak Louder than Words but Together